Privacy policy

Privacy Policy

At ThePieCraft, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you shop with us.

Information We Collect

• Personal Details: Name, billing/shipping address, email address, and phone number — collected to process and deliver your orders.
• Payment Information: Processed securely via trusted payment gateways (Razorpay). We never store your credit/debit card numbers or net banking credentials on our servers.
• Browsing Data: IP address, browser type, pages visited, and cookies — used to improve your shopping experience and analyse website traffic.

How We Use Your Information

• To process, fulfil, and deliver your orders.
• To send order confirmations, dispatch notifications, and delivery updates via email and WhatsApp.
• To respond to customer support queries.
• To improve our website, products, and services.

Data Sharing

We do not sell or rent your personal information to third parties. We only share your data with:

• Logistics Partners (e.g., Delhivery, Blue Dart, FedEx) — to deliver your order.
• Payment Processors (e.g., Razorpay) — to securely process your payments.
• COD Management (COD King) — to facilitate our Partial COD service for eligible India-only orders.

Cookies

We use cookies to remember your cart items, track sessions, and analyse website traffic. You can disable cookies in your browser settings at any time, though this may affect certain features of our store.

Your Rights

You have the right to access, update, or delete your personal information at any time. To make a request, please contact us at support@thepiecraft.in.

Data Security

All data is transmitted via SSL encryption. We follow industry-standard practices to protect your information from unauthorised access, disclosure, or loss.