Frequently Asked Questions
How long does it take to receive my rug?
Standard orders ship within 3–5 business days. Custom or bespoke pieces typically take 4–8 weeks depending on size and complexity. We provide full tracking for every order.
Do you charge for shipping?
No — we offer free shipping on all orders across India, with no minimum order value.
Can I order a custom size?
Absolutely. We specialise in custom-sized rugs. Visit our Custom Rugs page or contact us to start a bespoke commission tailored to your space.
What materials do you use?
We exclusively use premium New Zealand wool, hand-spun silk, and organic cotton. All materials are ethically sourced and naturally dyed.
What payment methods do you accept?
We accept VISA, UPI, and RuPay through our secure payment gateway.
What is your return policy?
We offer a 30-day return window from the date of delivery for standard rugs in original, unused condition. Custom-made rugs are non-returnable. See our Refund Policy for full details.
How do I care for my rug?
Regular vacuuming without beater bars, immediate spot cleaning, and professional cleaning every 1–2 years will keep your rug beautiful for decades. Detailed care instructions are included with every order.
Still have questions?
Get in touch — we usually respond within 24 hours.